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Returns and Refunds Policy

Effective Date: September 5  2024

Returns and Refunds Policy for Malevitalsigns.com

We want you to be completely satisfied with your purchase from Malevitalsigns.com. If for any reason you are not satisfied with your order, please review our returns and refunds policy below.

Return Policy

  • Eligibility: Returns are accepted within 30 days of the delivery date. To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.

  • Non-Returnable Items: Please note that opened or used products are not eligible for return. For health and safety reasons, we cannot accept returns on products that have been opened or used.

  • Return Process: To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. Our team will provide you with instructions on how to return your item.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

Refunds

  • Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

  • Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts not due to our error.

  • Non-Refundable Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted from your refund.

Exchanges

  • Exchange Policy: Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement item.

Order Issues

  • Incorrect or Defective Items: If you received an incorrect or defective item, please contact us immediately at [email protected]. We will work to resolve the issue promptly and arrange for a replacement or refund as appropriate.

Contact Us

For any questions or assistance with returns and refunds, please contact our customer support team at [email protected]. We are here to help and ensure that your experience with Malevitalsigns.com is satisfactory.

Thank you for shopping with Malevitalsigns.com. We appreciate your business and strive to provide the best products and service.

Our Fulfillment Address:
2501 SOUTH OCEANDRIVE, apt 1230,
HOLLYWOOD, FL 33019 USA

Please Note: Our fulfillment address is for shipping and logistics purposes only. It is not a customer service or returns address. For any inquiries, please contact our support team.